Refund policy

Returns & Warranty Policy

At Feral Instinct, we stand behind what we make. Every whistle is checked before it goes out, but if something's not right, we want to know.

Faulty or damaged items If your whistle arrives faulty or damaged, contact us at feralinstinct.aus@gmail.com  within 14 days of delivery with your order number and a photo of the issue. We'll sort out a replacement or refund — no fuss.

Change of mind We're a small, hands-on operation, so change-of-mind returns are considered on a case-by-case basis. Reach out and we'll do our best to work something out.

Your rights under Australian Consumer Law Nothing in this policy limits your rights under the Australian Consumer Law. Our products come with guarantees that cannot be excluded — you're entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You're also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure doesn't amount to a major failure.

How to reach us For anything shipping or returns related, email us at feralinstinct.aus@gmail.com  — we're a small team (well, two of us and a 3D printer) and we read every message ourselves.